Mapping Out A Current Process – Process Map

Mapping out a current process using Lean Six Sigma concepts involves visually representing the sequence of steps, activities, decision points, and interactions involved in performing a specific process. Here’s a step-by-step guide to creating a current state process map:

  1. Define the Scope: Clearly define the boundaries and scope of the process to be mapped. Identify the start and end points of the process, as well as any subprocesses or handoffs with other processes.
  2. Identify the Process Owner: Determine who is responsible for overseeing and managing the process being mapped. The process owner will provide valuable insights and expertise throughout the mapping process.
  3. Gather Process Data: Collect data and information about the process from various sources, including documentation, standard operating procedures, interviews with process participants, observations, and data analysis.
  4. Identify Process Activities: Break down the process into individual activities or tasks performed from start to finish. Use a structured approach, such as walkthroughs or value stream mapping, to identify each step in the process.
  5. Sequence Process Activities: Arrange the identified activities in sequential order to illustrate the flow of the process. Start with the initial trigger or input that initiates the process and end with the final output or outcome.
  6. Map Process Flow: Use symbols, shapes, and connectors to visually represent the flow of the process. Common symbols used in process mapping include rectangles for activities, diamonds for decision points, arrows for flow direction, and ovals for start/end points.
  7. Document Process Details: Provide additional details for each process activity, including descriptions, inputs, outputs, responsible parties, decision criteria, cycle times, and any dependencies or constraints.
  8. Capture Metrics and Performance Data: Identify key performance indicators (KPIs) and metrics associated with the process activities. These metrics will help evaluate process performance and identify areas for improvement.
  9. Validate Process Map: Review the process map with stakeholders, including process owners, subject matter experts, and frontline staff, to ensure accuracy, completeness, and alignment with reality.
  10. Identify Pain Points and Opportunities: Analyze the process map to identify bottlenecks, inefficiencies, delays, rework loops, and other pain points that impact process performance and customer satisfaction.
  11. Document Observations and Insights: Document observations, insights, and potential improvement opportunities identified during the mapping process. These insights will inform the development of future state process maps and improvement initiatives.
  12. Continuous Improvement: Foster a culture of continuous improvement by regularly reviewing and updating the process map based on changing requirements, feedback, and lessons learned from process performance monitoring.

By following these steps, organizations can effectively map out current processes using Lean Six Sigma concepts, providing a visual representation of how work is currently being done and laying the foundation for process improvement efforts.